Terms of Service

NAND Solutions provides a cloud-based inventory management system with features including FIFO lot tracking, multi-location sync, QuickBooks Online integration, and audit trail. The service is provided on a subscription basis with the features and limits defined in your selected plan.

We reserve the right to add, modify, or remove features with reasonable notice. We'll notify you of changes that materially affect your use of the service at least 30 days in advance. If a change is unacceptable to you, you can cancel your subscription before it takes effect.

Subscriptions are billed monthly or annually, depending on your selection. Payments are processed by Stripe. By providing payment details, you authorize us to charge the applicable subscription fee on each billing date.

Upgrades are prorated and take effect immediately. Downgrades take effect at the next billing cycle. Annual subscriptions are not refundable for the remainder of the term, but you can cancel to stop future charges.

If a payment fails, we'll notify you and give you 7 days to update your payment method before suspending the account. We won't delete your data during suspension.

You may use the service for lawful business purposes related to inventory management and operations. You may not use the service to store data unrelated to your operations, to attempt to access other tenants' data, or to reverse-engineer the software.

You're responsible for maintaining the security of your account credentials. If you believe your account has been compromised, contact us immediately at security@nandsolutions.com.

We maintain a 99.9% uptime SLA, measured monthly. If we fall below this, you're entitled to a service credit (not a refund) calculated proportionally to the downtime.

Our liability to you in any 12-month period is capped at the total fees you paid during that period. We're not liable for indirect, incidental, or consequential damages — including lost profits or data loss — to the extent permitted by law. This isn't us avoiding responsibility; it's us being clear about the limits of what a small software company can insure against.

You can cancel your subscription at any time from the account settings page. Cancellation stops future charges. Your account and data remain accessible until the end of your current billing period, then enter a 90-day retention window during which you can export or reactivate.

We can terminate accounts for violation of these terms, with or without notice depending on severity. For minor violations, we'll contact you first. We'll terminate immediately for conduct that puts other tenants or our infrastructure at risk.